How do I contact you?
Before contacting us, please read our FAQ, as 97% of customers have found their questions answered there.

You can contact us by email at : support@thegasperstore.com  or alternatively Messenger : click here.

Is your jewellery plated with real gold? 
Our jewelry is plated with 5 microns of Genuine 18 Karat Yellow Gold. We use latest ion-bonding plating technology to ensure that our jewelry is scratch and water resistant. 

Does your jewellery fade?
Our jewellery base material is 316 Stainless Steel, coated using PVD vacuum coating technology, preventing scratches, fade and is resistant to water and other elements. Our jewellery will not cause rashes or skin irritation.

Is your jewellery waterproof?
Accidentally washed your jewellery? Not to worry!
Our jewellery is 100% Waterproof, meaning you can hop in showers, baths, pools,sea or even have a workout while wearing it without having to worry about tarnishing or fading. 

Does your jewellery turn your skin green?
Green skin and other types of rashes are caused by jewellery which is made from zinc or other cheap alloys. We use premium 316 Stainless Steel for all of our jewellery, which does not cause harm to skin under any conditions.

How long does it make to manufacture a Custom text product?
Custom text products usually take 10-14 business days to manufacture.

Where can I find jewellery sizing charts?
You can find our sizing charts by clicking here.

How can I pay for my order? 
We accept: Credit Cards, Debit Cards, PayPal, Visa, MasterCard, Google Payments and Apple Payments.

To which countries do you ship? 
We ship to all countries Worldwide.

Do I have to pay import tax if I order from outside UK?
No, you can shop with us from any country around the globe without having to pay any import duties.

What is the delivery time for my order? 
Orders usually take 6-10 business days to arrive. Orders are processed within 1-3 business days. Note that these times may increase during busy periods.
For the most recent delivery times, please check following the list.

What are the shipping costs? 
We offer Free Worldwide Tracked Shipping for all orders. 

What are the return conditions? 
Our Returns policy lasts for 30 days. You may return any item in it's original state along with all original packaging and receive and exchange or a full refund. For steps on how to return or exchange an order, click here